Shelf Pinnacle Cloth Enterprise
Effective Date: 28 September 2026
Last Updated: 28 September 2026
1. Introduction
Shelf Pinnacle Cloth Enterprise operates clothsshelf.com, an online fashion store offering clothing for men, women, and children. This Privacy Policy explains how we collect, use, share, protect, and retain personal information when you browse our website, contact us, create an account, or place an order.
Our collections bring together Ghanaian fashion influences and contemporary styles for customers in Ghana and other countries. We handle personal information in accordance with Ghana’s Data Protection Act, 2012 (Act 843), and other privacy laws where they apply to our activities.
2. Who is responsible for your information
Shelf Pinnacle Cloth Enterprise is responsible for personal information collected through the website for its own business purposes. Some organisations involved in a purchase, such as payment providers and delivery companies, may also handle information under their own privacy policies.
3. Information you provide
The information we collect depends on how you interact with us. It may include:
- Account information: your name, email address, login details, and account preferences.
- Order information: the products, sizes, colours, and quantities you select, along with your order history.
- Contact and delivery details: your name, email address, billing address, and shipping address.
- Messages: information you include when asking about an item, contacting support, or requesting a return.
- Marketing preferences: your choices about receiving store news and offers.
Please make sure the information you provide is accurate, particularly when entering delivery details.
4. Information collected during website visits
When you use the website, we and the services that help operate it may collect technical information such as your IP address, browser type, device type, pages visited, and approximate location inferred from technical data.
We may also record actions needed to keep the website working, such as adding an item to your cart, maintaining a login session, or identifying an error during checkout.
5. How we use personal information
We use personal information to provide and manage the shopping experience. This includes:
- Processing purchases and sending order updates.
- Arranging delivery and helping resolve shipping issues.
- Managing accounts and responding to customer enquiries.
- Handling returns, refunds, complaints, and payment queries.
- Maintaining website security and preventing suspected fraud.
- Understanding how the website is used so we can improve it.
- Sending promotional messages where permitted and in line with your preferences.
- Meeting accounting, tax, and other legal obligations.
We do not use information collected for one purpose in a way that is incompatible with that purpose without taking any steps required by applicable law.
6. Reasons for processing information
Depending on the circumstances, we process information because it is needed to fulfil your order, comply with a legal obligation, pursue a legitimate business interest, or act on consent you have given.
For example, we need delivery information to send a purchase to you. We may need to retain transaction records for legal or accounting purposes. Where consent is required for marketing or optional tracking, you can withdraw it using the available controls or by contacting us.
7. Accounts and guest purchases
If account creation is available, an account may let you view previous orders and manage your details. You may also be able to purchase without an account, depending on the checkout options offered at the time.
Whether you use an account or guest checkout, we collect the information needed to process the order. If you do not provide essential checkout information, we may be unable to complete or deliver your purchase.
8. Payment information
The payment methods available for an order are displayed at checkout. A payment provider may handle the information needed to authorise and complete a transaction. We may receive a payment status, transaction reference, and limited transaction details to confirm an order, respond to a query, or investigate a disputed charge.
The website’s public information does not establish whether debit or credit card numbers, CVVs, or UPI PINs ever reach or are stored on its servers. We will include a more specific statement about payment-data storage only after the checkout integration and server settings have been verified. The website currently states that the accepted payment methods are those shown at checkout.
9. Order fulfilment and delivery
To prepare and deliver an order, we may share necessary information with fulfilment providers, delivery companies, and other parties involved in getting the items to you. The information shared may include your name, delivery address, contact details, and order reference.
For an international delivery, a carrier or customs-related party may require additional shipment information. We share information relevant to that delivery purpose.
10. Cookies and similar technologies
Cookies and similar technologies help a website remember information and perform everyday functions. Depending on the tools enabled on the website, they may be used to:
- Keep items in your cart and maintain a login session.
- Remember website or currency preferences.
- Understand website traffic and identify technical problems.
- Support optional marketing or measurement features.
You can manage cookies through your browser and any cookie controls provided on the website. Blocking cookies needed for basic functions may prevent parts of the store from working properly. Further information belongs in our Cookie Policy.
11. Marketing messages
If you sign up for store updates, we may send emails about new collections, products, or promotions. You can stop receiving marketing emails by using an unsubscribe link in the message or contacting us.
We may still send essential communications about an order, account, or customer-service request after you unsubscribe from marketing.
12. Service providers and other recipients
We may use third parties to provide website hosting, payment processing, email delivery, analytics, customer support, and shipping services. We share information reasonably needed for the service they perform and expect providers acting on our behalf to handle it securely and for authorised purposes.
A payment provider or delivery company may have its own responsibilities for the information it receives. You can review its privacy notice where one is made available during checkout or delivery.
13. Legal requests and protection of the store
We may disclose personal information where required by applicable law or a valid legal request. We may also use or share information where reasonably necessary to investigate suspected fraud, protect customers, maintain website security, or establish and defend legal claims.
Any such disclosure will be limited to what is relevant to the circumstances and applicable requirements.
14. International processing
Shelf Pinnacle Cloth Enterprise serves customers beyond Ghana and may use service providers located in other countries. As a result, personal information may be processed outside your country of residence.
Where applicable law requires safeguards for an international transfer, we will use an appropriate transfer mechanism and take reasonable steps to protect the information. You may contact us for further information about a transfer relevant to your data.
15. How long we retain information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected or for a related legal requirement. Retention can differ by record:
- Order and payment records may be kept for accounting, tax, disputes, and legal compliance.
- Customer-service messages may be kept while a request is handled and for a reasonable follow-up period.
- Account information may be kept while an account remains active, subject to applicable deletion requests and retention obligations.
- Technical and cookie information is kept according to the settings of the relevant website tools.
When information is no longer needed, we will delete or anonymise it, unless we must retain it for a valid reason. Specific time periods should reflect the store’s actual systems and recordkeeping practices.
16. Information security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure. These steps may include controlling access to customer records, using secure website connections, and working with providers that apply appropriate safeguards.
No online service can guarantee complete security. Please contact us promptly if you suspect unauthorised access to your account or misuse of your information.
17. Children’s information
We sell children’s clothing, but purchases should be made by a parent, guardian, or another adult authorised to place the order. We do not intend to collect personal information directly from children for account registration or marketing.
A parent or guardian should provide only the child-related information necessary for a purchase, if any. If we learn that a child has supplied personal information directly without appropriate parental or guardian involvement, we will review the situation and take steps required by applicable law. Parents and guardians may contact us with concerns.
18. Your privacy rights
Subject to applicable law, you may ask whether we hold personal information about you, request access to it, ask us to correct inaccurate details, or request deletion of information we no longer have a valid reason to keep. You may also object to certain uses of your information or withdraw consent where processing depends on it.
Additional rights, such as data portability or restriction of processing, may apply where the EU or UK GDPR governs the handling of your information. Rights are subject to legal conditions and exceptions; for example, we may need to retain some order records. Ghana’s Data Protection Act provides for access and correction of personal data. nca.org.gh
To make a request, email us using the contact details below. We may ask for information needed to verify your identity before acting on a request.
19. Changes to this policy
We may update this Privacy Policy when our practices, website tools, or legal obligations change. The current version will appear on this page with its effective date. Where required, we will provide additional notice about a material change.
20. Contact Us
For questions about this policy or requests concerning your personal information, contact:
Shelf Pinnacle Cloth Enterprise
Support Email: support@clothsshelf.com
Info Email: info@clothsshelf.com
Address: GS-0068-2588, H/NO 24, Near Highgrade Decor Enterprise, New Weija Bosnia Street, Accra, Greater Accra, Ghana